IT Support Intern - Afternoon Shift

Company Overview 

10Pearls is an end-to-end digital technology services partner helping businesses utilize technology as a competitive advantage. We help our customers digitalize their existing business, build innovative new products, and augment their existing teams with high-performance team members. Our broad expertise in product management, user experience/design, cloud architecture, software development, data insights and intelligence, cyber security, emerging tech, and quality assurance ensures that we are delivering solutions that address business needs. 10Pearls is proud to have a diverse clientele including large enterprises, SMBs, and high-growth startups. We work with clients across industries, including healthcare/life sciences, education, energy, communications/media, financial services, and hi-tech. Our many long-term, successful partnerships are built upon trust, integrity, and successful delivery and execution. 

Role 
We are looking for an energetic IT Support Intern. The ideal candidate should have a bachelor's degree in computer science/ engineering with sound understanding in the field. 

Responsibilities

• Assist smooth running IT operations of the assigned region, including office network, internet devices, and computer systems.
• Assist in design, development, implement, and maintain the IT infrastructure to proactively plan for future organizational growth.
• Keep record of inventory.
• Plan procurement of IT equipment and liaise with local peripheral vendors/ISP’s as and when required for IT infrastructure management.
• Working with the team hands-on, when required, to ensure continuous operations at all times.
• Help oversee timely resolution of IT support tickets raised by company employees.
• Keep close eye on information security in the organization and implement information security policies.
• Have a professional and empathetic relationships with all other organizational teams and act in alignment with organizational needs.

Requirements

• Understanding of operating systems (Windows, macOS, Linux).
• Basic knowledge of computer hardware components and peripherals.
• Basic knowledge of remote desktop software and tools.
• Ability to diagnose and resolve common hardware and software issues
• Familiarity with common troubleshooting techniques and tools.
• Basic understanding of endpoint security tools.
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Excellent communication and interpersonal skills.