DevOps Support Consultant - Night Shift

Description

10Pearls is an end-to-end digital technology services partner helping businesses utilize technology as a competitive advantage. We help our customers digitalize their existing business, build innovative new products, and augment their existing teams with high-performance team members. Our broad expertise in product management, user experience/design, cloud architecture, software development, data insights and intelligence, cybersecurity , emerging tech, and quality assurance ensures that we are delivering solutions that address business needs. 10Pearls is proud to have a diverse clientele including large enterprises, SMBs, and high growth startups. We work with clients across industries, including healthcare/life sciences, education, energy, communications/media, financial services, and hi-tech. Our many long-term, successful partnerships are built upon trust, integrity and successful delivery and execution.

Role

We are looking for a DevOps Support Consultant to join our 24/7 support operations team. This role requires strong communication skills, basic cloud platform knowledge (Azure/AWS), and familiarity with monitoring tools and CI/CD pipelines. The ideal candidate should be proactive in troubleshooting issues, maintaining system availability, and ensuring smooth cloud infrastructure operations.

Responsibilities

• Provide 24/7 support to the customer within the night shift
• Monitor cloud-based systems and applications to ensure high availability, performance, and reliability.
• Troubleshoot and resolve infrastructure and application-related issues.
• Work with Linux and Windows environments, including basic server and database administration.
• Collaborate with platform owners to identify and implement monitoring requirements.
• Maintain and enhance CI/CD pipelines to support deployment automation.
• Assist in log analysis and incident management for system stability.
• Follow best practices in DevOps.
• Stay updated on emerging cloud technologies and monitoring solutions.

Required Skills

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 2+ years of experience in a DevOps support/monitoring role.
• Basic hands-on experience with Azure or AWS cloud services.
• Good understanding of monitoring tools (e.g., CloudWatch, Prometheus, Grafana)
• Basic knowledge of CI/CD pipelines and Git version control.
• Understanding of scripting (PowerShell, Bash, or Python) is a plus.
• Strong analytical and troubleshooting skills.
• Excellent English communication skills (both written and verbal).
• Ability to work in Rotational shifts, including nights and weekends.
• AWS/Azure certifications (Associate/Professional level) are a plus.