10Pearls
Customer Success Manager
Karachi, Pakistan - Full Time
Company Overview
10Pearls is an end-to-end digital technology services partner that helps businesses use technology as a competitive advantage. We digitize existing businesses, build innovative new products, and augment teams with high-performing talent. Our expertise spans product management, user experience and design, cloud architecture, software development, data insights and intelligence, cybersecurity, emerging technologies, and quality assurance-ensuring we deliver solutions that meet real business needs.
We serve a diverse client base-from large enterprises to SMBs and high-growth startups-across healthcare/life sciences, education, energy, communications and media, and financial services. Our long-term partnerships are built on trust, integrity, and consistent delivery.
Responsibilities
Own the engagement and implementation strategy across the project lifecycle.
Onboard new customers and proactively manage day-to-day account health.
Develop a deep understanding of clients’ challenges, objectives, requirements, and roadmaps.
Operate as a trusted advisor to client IT and business leaders; build sustainable relationships.
Act as the primary liaison between clients and the development team to ensure clear, timely communication.
Conduct regular check-ins to assess project health.
Provide line management for team members, including leave planning, attendance, and performance reviews.
Keep internal leadership informed on project status, risks, and issues.
Identify opportunities to grow accounts through upselling and cross-selling.
Requirements
5+ years of experience in Account Management, Customer Success, Business Development, or Pre-Sales.
Bachelor’s degree in Business, Marketing, or a related field.
Excellent written and verbal communication skills.
Proven ability to build relationships and trust with key stakeholders and customers.
Collaborative, self-directed team player.
Ability to manage multiple customer engagements simultaneously.
Strong client-facing skills, including presentations.
Nice to Have
Basic Agile and SDLC knowledge, familiarity with project management tools, and common development/QA terms.
