Key Account Manager - Morning/ Afternoon Shift

Company Overview

10Pearls is an end-to-end digital technology services partner helping businesses utilize technology as a competitive advantage. We help our customers digitalize their existing business, build innovative new products, and augment their existing teams with high-performance team members. Our broad expertise in product management, user experience/design, cloud architecture, software development, data insights and intelligence, cyber security, emerging tech, and quality assurance ensures that we are delivering solutions that address business needs. 10Pearls is proud to have a diverse clientele including large enterprises, SMBs, and high-growth startups. We work with clients across industries, including healthcare/life sciences, education, energy, communications/media, financial services, and hi-tech. Our many long-term, successful partnerships are built upon trust, integrity, and successful delivery and execution. 

Role

We are looking for a dynamic Key Account Manager to build and nurture long-term relationships with our key clients. The role involves acting as the primary point of contact, ensuring client satisfaction, and driving business growth through customized solutions. You will collaborate with internal teams, manage contracts, and identify opportunities for upselling and cross-selling to maximize value for both clients and the organization.
 
Responsibilities

• Develop and maintain strong, long-lasting relationships with key clients.
• Act as the primary point of contact for assigned key accounts.
• Understand client business objectives and identify opportunities to add value.
• Collaborate with internal teams (engineering, delivery, marketing, and support) to ensure client satisfaction and deliver customized solutions.
• Negotiate contracts, pricing, and terms to maximize profitability and client retention.
• Monitor account performance and prepare regular reports on account status and growth opportunities.
• Identify risks and address client concerns proactively.
• Drive upselling and cross-selling opportunities within key accounts.
• Stay updated on industry trends, market conditions, and competitors to better serve clients.

Requirement:

• Bachelor’s degree in Business, Marketing, or a related field (MBA preferred).
• 5+ years of experience in account management, client services, or business development.
• Strong communication, negotiation, and relationship-building skills.
• Proven ability to manage multiple accounts and deliver client-focused solutions.
• Experience in collaborating with cross-functional teams (engineering, delivery, marketing, support).
• Analytical mindset with the ability to identify risks, opportunities, and market trends.