Client Partner

Company Overview:
10Pearls is a global, purpose-driven digital technology partner helping businesses re-imagine, digitalize ‎and accelerate. As an end-to-end digital partner, 10Pearls helps businesses create transformative ‎digital products incorporating exponential tech (AI/ML, Blockchain, IoT, AR/VR). Our broad expertise in ‎product management, user experience/design, cloud architecture, software development, data insights ‎and intelligence, cybersecurity, emerging tech, and quality assurance ensures that we deliver solutions ‎that address business needs. 10Pearls' clients include Global 2000 enterprises, high-growth mid-size ‎businesses, and some of the most exciting start-ups across several industries, including healthcare, financial services, ‎energy, education, real estate, retail and hi-tech. ‎Headquartered in the Washington DC metro area, 10Pearls has delivery centers in North America, Latin America, Europe, and South Asia. The ‎Washington Post has referred to 10Pearls as a double-bottom-line company that balances profits with ‎a social cause.

We are growing rapidly but are looking for the right people to join the team. If you are looking for a challenging professional growth opportunity, have an entrepreneurial spirit, high energy, and want to work with others that share your values, we would love to meet you!

Job Overview:
We are seeking a highly motivated and experienced Client Partner to join our dynamic team. As a Client Partner, you’ll have the opportunity to take an active role in supporting a portfolio of clients while looking for new business to join 10Pearls. Working closely with the Executive Team, you’ll also act as the escalation point for business-critical matters and support when needed.  

Responsibilities:

• Build and grow strong client relationships through regular communication, firm alignment, and expert expectation management to increase the partnership between 10Pearls, client, delivery teams, and executive stakeholders.
• Understand the client's business priorities, pain points, overall technology landscape, organization, timeline, and priorities for capitalizing their return on investment.
• Work with clients to identify new needs and obtain qualified job requirements. Negotiate with clients to establish appropriate bill rates, contract terms, and fees.
• Identify client growth areas and strategically plan with the Sales and Executive team to grow existing teams and help identify growth opportunities.
• Consistently prospect, pursue, and close new business. Ability to identify new leads and prospects, generate call lists, and obtain client meetings. Cold and warm calling skills; experience dealing with and managing objections.
• Leads the pursuit and capture of client renewals

• Customer-facing experience in the technology industry with a broad understanding of the markets 10Pearls operates in, with demonstrated practical knowledge of the business drivers that translate into technical requirements.
• Client Account Management and Client Advocacy experience with proven customer/client-facing skills.
• Ability to exhaust all avenues and present best value and pricing to leads and prospects and convert them to clients.
• Ability to multitask as a detailed oriented, curious, and strong problem solver.
• Strong problem resolution negotiation and closing skills. Excellent planning, time management, communication, decision-making, presentation, organization, and interpersonal skills.
• Determination, persistency, and ability to add new clients. Ability to take “no” for an answer.
• A sense of urgency and a bias for action