Staff/Senior Consultant MS Dynamics 365 + CRM/CE

Company Overview

10Pearls is an end-to-end digital technology services partner helping businesses utilize technology as a competitive advantage. We help our customers digitalize their existing business, build innovative new products, and augment their existing teams with high-performance team members. Our broad expertise in product management, user experience/design, cloud architecture, software development, data insights and intelligence, cybersecurity, emerging tech, and quality assurance ensures that we are delivering solutions that address business needs. 10Pearls is proud to have a diverse clientele including large enterprises, SMBs, and high-growth startups. We work with clients across industries, including healthcare/life sciences, education, energy, communications/media, financial services, and hi-tech. Our many long-term, successful partnerships are built upon trust, integrity, and successful delivery and execution.  

Role
We are seeking a highly skilled and experienced Microsoft Dynamics CRM/CE (Customer Engagement) Consultant to join our team. As a CRM/CE Consultant, you will be responsible for designing, implementing, customizing, and maintaining CRM solutions using Microsoft Dynamics 365 (formerly Dynamics CRM)

Responsibilities 

• Collaborate with clients to understand their business requirements and design scalable CRM solutions using Microsoft Dynamics 365 CE.
• Lead the implementation process, including configuration, customization, data migration, and integration with other systems. 
• Develop custom workflows, plugins, custom entities, and scripts to extend the functionality of Dynamics 365 CE. 
• Integrate Dynamics 365 CE with other business applications and systems, ensuring seamless data flow and interoperability. 
• Provide training to end-users and administrators on how to use Dynamics 365 CE effectively. Offer ongoing support and troubleshooting assistance as needed. 
• Create detailed technical documentation including solution design documents, configuration guides, and user manuals. 
• Perform thorough testing of CRM solutions to ensure they meet quality standards and fulfill business requirements. 
• Stay updated with the latest features and updates in Microsoft Dynamics 365 CE. Continuously improve your skills and knowledge through training and certifications. 

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field. Microsoft Dynamics 365 certifications are a plus. 
• Minimum of 5 years of hands-on experience with Microsoft Dynamics CRM/CE, including implementation, customization, and integration. 
• Proficiency in configuring Dynamics 365 CE, customizing forms, views, workflows, and plugins using C#/.NET. 
• Experience in integrating Dynamics 365 CE with other systems using tools like Azure Logic Apps, Microsoft Flow, or custom integrations. 
• Strong analytical and problem-solving skills to identify and resolve technical issues efficiently. 
• Excellent communication skills, with the ability to communicate technical concepts to non-technical stakeholders effectively. 
• Ability to work collaboratively in a team environment and independently with minimal supervision. 
• Microsoft Dynamics 365 certifications such as MB-200 (Dynamics 365 Customer Engagement Core) or MB-210 (Dynamics 365 Sales) are highly desirable.