Senior Consultant MS Dynamics 365 CRM/CE

Company Overview

10Pearls is an end-to-end digital technology services partner helping businesses utilize technology as a competitive advantage. We help our customers digitalize their existing business, build innovative new products, and augment their existing teams with high-performance team members. Our broad expertise in product management, user experience/design, cloud architecture, software development, data insights and intelligence, cybersecurity, emerging tech, and quality assurance ensures that we are delivering solutions that address business needs. 10Pearls is proud to have a diverse clientele including large enterprises, SMBs, and high-growth startups. We work with clients across industries, including healthcare/life sciences, education, energy, communications/media, financial services, and hi-tech. Our many long-term, successful partnerships are built upon trust, integrity, and successful delivery and execution.  

Role

We are seeking a highly skilled and experienced Microsoft Dynamics CRM/CE (Customer Engagement) Consultant to join our team. As a CRM/CE Consultant, you will be responsible for designing, implementing, customizing, and maintaining CRM solutions using Microsoft Dynamics 365 (formerly Dynamics CRM). 

Responsibilities 

• Collaborate with clients to understand their business requirements and design scalable CRM solutions using Microsoft Dynamics 365 CE. Lead the implementation process, including configuration, customization, data migration, and integration with other systems. 
• Develop custom workflows, plugins, custom entities, and scripts to extend the functionality of Dynamics 365 CE. 
• Integrate Dynamics 365 CE with other business applications and systems, ensuring seamless data flow and interoperability. 
• Provide training to end-users and administrators on how to use Dynamics 365 CE effectively. Offer ongoing support and troubleshooting assistance as needed. 
• Create detailed technical documentation including solution design documents, configuration guides, and user manuals. 
• Perform thorough testing of CRM solutions to ensure they meet quality standards and fulfill business requirements. 
• Stay updated with the latest features and updates in Microsoft Dynamics 365 CE. Continuously improve your skills and knowledge through training and certifications. 

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field. Microsoft Dynamics 365 certifications are a plus. 
• Minimum of 5 years of hands-on experience with Microsoft Dynamics CRM/CE, including implementation, customization, and integration. 
• Proficiency in configuring Dynamics 365 CE, customizing forms, views, workflows, and plugins using C#/.NET. 
• Experience in integrating Dynamics 365 CE with other systems using tools like Azure Logic Apps, Microsoft Flow, or custom integrations. 
• Strong analytical and problem-solving skills to identify and resolve technical issues efficiently. 
• Excellent communication skills, with the ability to communicate technical concepts to non-technical stakeholders effectively. 
• Ability to work collaboratively in a team environment and independently with minimal supervision. 
• Microsoft Dynamics 365 certifications such as MB-200 (Dynamics 365 Customer Engagement Core) or MB-210 (Dynamics 365 Sales) are highly desirable.